Return Policy

Due to the exclusive, handcrafted nature of our limited collections, all sales are considered final. We’re grateful for your support of artisanal craftsmanship.

Exchange Policy

You may request an exchange within 15 days of purchase, provided that:

  • The request is accompanied by the original sales receipt and original Doem packaging

  • The item is unused, unwashed, unaltered, and undamaged

  • All original tags are intact

To initiate an exchange, please email us at support@shopdoem.com or you can call us at +92-314-251-6160

 between 10 AM – 6 PM (Monday to Saturday).

Price Adjustments & Promotions

  • If the item has a price reduction due to a sale or promotion, exchanges will be processed according to the new, reduced price.

  • Items purchased during sales or promotional periods are not eligible for exchange.

Damaged or Defective Items

  • Damage claims must be made within 3 days of purchase.

  • For online orders, any damage must be reported within 3 days of delivery.

  • Used or misused items will not be eligible for exchange.

Processing Time

Please allow up to 3 weeks for your claim or exchange to be processed.