support@shopdoem.com
ADDRESS
Model Town, Lahore
Pakistan
Frequently asked questions
What is Doem?
DOEM is a Pakistan-based fashion label creating contemporary ready-to-wear for women and men, along with accessories that celebrate bold colors and striking graphic details.
The name DOEM embodies the idea of harmony and duality—where tradition meets modernity, and craft meets creativity. Every creation reflects this balance, pairing design with cultural depth.
Why doem?
At DOEM, we infuse a spirit of originality and artistry into every piece. Each design reflects our signature style—rooted in traditional craftsmanship yet reimagined for the modern world. Our ethos is to revive and honor fading artisanal techniques while giving them a fresh, timeless appeal.
What is delivery time?
We expect to deliver confirmed orders across Pakistan within 5 to 7 working days.
Delivery charges?
The standard delivery charges per order are PKR 200.
How do I place my orders?
PLACE YOUR ORDER IN THREE EASY STEPS!
- Add the desired items to your cart and simply checkout
- Submit an order with the correct delivery and contact details
- Kindly wait for a confirmation call from our customer service representative
Do you return the product?
At DOEM we do not accept returns.
Can I exchange the product?
Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable.
The size isn't fit what should I order
If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange
How do I choose my size?
If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange
Is Doem payment methods safe?
All online transactions on the DOEM website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.
Does doem have customer support?
Yes, we have a customer care team at DOEM that can be contacted via call, chat and/or email from 9 a.m to 6 p.m, Monday to Friday.