support@shopdoem.com
ADDRESS
PLOT NO 272, K1 WAPDA TOWN LHR
Frequently asked questions
What is delivery time?
We expect to deliver confirmed orders across Pakistan within 5 to 7 working days.
Delivery charges?
The standard delivery charges per order are PKR 200.
How do I place my orders?
PLACE YOUR ORDER IN THREE EASY STEPS!
- Add the desired items to your cart and simply checkout
- Submit an order with the correct delivery and contact details
- Kindly wait for a confirmation call from our customer service representative
Can I return the product?
At DOEM we do not accept returns.
Can I exchange the product?
Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable.
The size doesn't fit what should I order?
Please refer to the size chart when ordering. If item still doesn’t fit then please see our exchange policy.
How do I choose my size?
Please refer to the size-chart If the item does not fit please see our exchange policy.
Are Doem payment methods secure?
All online transactions on the DOEM website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.
Does doem have customer support?
Yes, we have a customer care team at DOEM that can be contacted via call, chat and/or email from 9 a.m to 6 p.m, Monday to Friday.
Can I cancel my order?
Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched
Can I make changes to my order after confirming it?
Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes
How do I track my order?
After confirmed orders are dispatched, a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.